Reservation policies

terms and conditions for use of the website www.yachtclubtours.com

1. Acceptance of the terms and conditions

thank you for choosing www services. Yachtuclubtours.Com . Website and registered trademark, here in after referred to as the "site", by accessing this internet page, the "site", you accept these terms and conditions , so you should review them carefully before proceeding. If the "user" does not agree to be bound by these terms and conditions, they must immediately discontinue use and not access the "site" . The terms and conditions set forth herein are subject to change without prior notice.

2. Definitions

for all purposes of the terms and conditions established here , the following definitions shall be understood :

• travel agency (operator) – company yachtclubtours cancun srl de cv contracts and/or acts as an intermediary through its booking page www.Yachtclubtours.Com , for the benefit of a "user", with respect to the tourist services provided directly by an end supplier, hereinfore this company will be called " yachtclubtours "

• web page – www.Yachtclubtours.Com .- web page property of yachtclubtours cancun srl de cv, who acts as an intermediary, offering the "user" through the internet, the various tourist services provided directly by a supplier, hereinafter referred to as the "site".

• user or customer – person who uses the "site" www.Yachtclubtours.Com , for the purpose of making use of the intermediation and booking engine of " yachtclubtours ", in order to enjoy any of the tourist services provided by yachtclubtours by the end supplier, herein referred to as "user".

• supplier – natural or legal person who directly provides tourist services to the "user", contracted, reserved or acquired by the user through the intermediation and reservation engine of the www "site" www.yachtclubtours.com

3. Object

it consists of the intermediation that exists between the www.Yachtclubtours.Com site , the "user" and the suppliers, where yachtclubtours , for the effects of these terms and conditions, will act solely and exclusively as an intermediary, from its operations center located in the city of cancún, quintana roo, providing the "user" through its "site" but not limited to, the ground transportation reservation service; tour booking ; excursions, among others, so once the reservations are confirmed to the "user" for containing the tourist services chosen by the "user" (according to their yachtclubtours ), the provision of the intermediation service by yachtclubtours on its www "site". Yachtclubtours.Com , since such tourist services will be provided to the "user" by the suppliers directly.

4. Reservation policies

the rates shown on the web "site" www.yachtclubturs.com , they will be maintained only if the user books and complies with the specified payment policies , otherwise the rates may vary. A reservation is considered complete when the "user" has supplied all the necessary data and has the confirmation number . At the time of booking, the "user" authorizes yachtclubtours to validate the card data provided during the transaction and expressly confirms that they know and accept the terms and conditions, as well as the privacy policy of yachtclubtours . N subject to availability at the time of processing your request. In some cases, availability has to be verified directly with the supplier's reservations department before the reservation can be confirmed to the user.

Yachtclubtours will take a maximum of 72 hours to carry out such availability verification and confirmation. In order to avoid missets, the "user" must save his reservation number to be able to print the tour support documents that yachtclubtours will issue to him .

If the "user" wishes to change or cancel their reservation, they must contact any of our advisors at the call center (reservation center) of yachtclubtours, mentioning their reservation number . Yachtclubtours suggests you to read the corresponding clause carefully. To cancellation policies. Any booking change is subject to availability and rate re-quoting.

For further information, the "user" should contact the travel advisor of our call center (reservation center) of yachtclubtours your reservation number . Which the "user" should keep at all times.

5. Payment policies

the total amount corresponding to your reservation will be immediately charged by yachtclubtours to the credit card data that the "user" provides for such effect, as long as the status of your reservation shows that it is confirmed , and will appear in your account statement with the legend:

yachtclubtours with the legend equivalent to the supplier, for the payment of your reservation, we accept visa, master card and pay pall credit cards . If the "user" does not have any of these credit cards , they can send us a bank transfer, by contacting our tour advisors .

The rates published on our "site" are quoted in various types of currencies, which are duly specified at the time. Rates in mexican pesos will be charged in mexican pesos. In the case of any other type of currency, the transaction amount will be converted into american dollars at the exchange rate in current on the date of the transaction .

Yachtclubtours reports that some banks and credit card issuing companies impose charges for international operations, which may vary from time to time, in addition to any taxes required under applicable law. If you are making a reservation with a supplier outside of m e in addition , the exchange rate used by the bank may be different than the rate shown in our currency converter. This means that the amount entered on your credit card statement may be in mexican pesos and be a different amount than that shown on the billing summary page for a reservation made on the "site" . The exchange rate and international transaction fee are determined solely by your bank on the day the transaction is processed .

Monitoring and review of the information provided by the "user" at the time of making payment for the services yachtclubtours through its risk verification department may monitor and review a reservation made by the "user" when it is considered to be high risk. A reservation will be considered to be high risk, when the yachtclubtours system , the data provided by "the user" at the time of making the payment of their reservation are false or incorrect or the institution issuing the credit card detect any discrepancies in the data entered by the "user".

In such situation n, the user is responsible for his obligation to pay and the company yachtclubtours is released from the responsibility of intermediation of any tour or service, in the lack of confirmed payment.

6. General cancellation policies

yachtclubtours reserves the right to contract, on behalf of the "user", the services to which it refers and which are specified in these terms and conditions precisely in the quality and/or categories contracted, regarding carriers , independently of the ultimate provider of the services, unless it is expressly agreed that these will invariably be provided by a particular supplier. In the event of a modification of the direct service provider, this will be provided by another of equivalent quality, if the "user" makes use of the service, it will be understood that they consent such modification and will not proceed with any claim, compensation or refund. Once yachtclubtours receives from the "user" the amount of the contracted services, it is obliged in the terms hereof, therefore, yachtclubtours makes the "user" aware of the general cancellation policies of the tour services styles offered through its "site": the published prices do not include payment of taxes outside of our company, these are borne by the customer, who has the obligation to pay them before the corresponding authorities or institutions.

Under no concept, the advance payment will be refundable.

If the customer misses the excursion, transportation, trip , show , etc. For not be to the hour indicated you will not have the right to a refund of any quantity, except in he case of that present medical constance or constance of change of flight that indicate the loss is due because of disease of the customer. 100% of your money will be refunded, minus operating expenses of our company.

Withdrawal and/or withdrawal law

powers of the passenger to exercise withdrawal or withdrawal

withdrawal

based on article 56 of the federal consumer protection law, the passenger may request the cancellation of the contracted services within the first five business days after the date of purchase of the services.

In these cases, the carrier or travel agency may retain a sum of money, in accordance with the regulations of this number.

The carrier or travel agency, in accordance with the conditions of the rate, may retain the agreed percentage, which may not be greater than 10% of the value received for the rate, excluding fees, taxes and administrative fee. The retention made to the passenger will be made in favor of the carrier.

The provisions of this paragraph will not apply to promotional rates, if it is offered by the carrier, in which event it will apply in accordance with the conditions offered.

7. Privacy, security and privacy notice policies

for yachtclubtours cancun srl de cv it is important to protect your privacy and comply with the federal law on protection of personal data in possession of individuals, applicable to the protection of data provided through this internet page www.yachtclubtours.com . (the site"), for which it uses various security techniques and procedures applicable in the industry, designed to protect them from unauthorized access by users inside and outside the company.

To have access and to contract some of the services offered by the www "site". Yachtclubtours.Com , it is necessary for the "user" to voluntarily provide some personal information to identify him, such as: name, date of birth, address, telephone number , email address and some information of his cr card edit , debit or services, as well as the name of the people who will use the services, among others. If users have a user identification key and password or are provided with any confirmation code, they must provide them at the time it is required on the page , so the " user" represents that he has read the privacy notice of yachtclubtours , the terms incorporated therein , and agrees that the terms of such policy are reasonable. The "user" consents to their personal information being used by yachtclubtours / or by its suppliers and distributors, third parties in accordance with the terms of the privacy notice of and yachtclubtours for the purposes stated in such notice. For more information about the processing of your personal data, the "user" can access the complete privacy notice on www. Yachtclubtours.Com privacy notice.

8. Disclaimer of liability

yachtclubtours will not be responsible, and does not assume any responsibility, for any damages to or viruses that may infect your computer or any other property of the "user" due to your access, use or browsing of this "site", or your downloading of any material, data, text, image, video or audio from the "site". In no event shall yachtclubtours be liable for any injury , damage, damage, loss, claim or any special , punitive, indirect, incidental, negligent, or tortious damages resulting from, (a) any use of this "site" or the content found here ; (b) any failure or delay (including, without limitation, the use of, or the inability to use, any component of this "site" for booking services or ticket issuance); or (c) the operation or nonoperation of the supplier, including, but not limited to, nonoperation resulting from bankruptcy, reorganization, declaration of insolvency, dissolution or liquidation .

9. Links to "sites"

this "site" may contain links to other web "sites" which are provided solely for your convenience and benefit and not as an endorsement of or yachtclubtours its site www.Yachtclubtours.Com , such websites and their content belong to the suppliers or distributors or third parties.

Yachtclubtours your "site" www.Yachtclubtours.Com , reserve the right to disable any unauthorized link or frame, and assumes no responsibility regarding the content of any other internet site linked or linked to this site. Access to any linked or linked site will be at the user's sole risk. A) facebook or instagram.

Contains links to various social pages, including them, facebook pages with username: yachtclubtours , and instagram page with username @ yachtclubtours , accounts managed by yachtclubtours the "user" acknowledges that such pages are exclusively for the informational use and social dissemination of yachtclubtours, and yachtclubtours will not be responsible but not limited to the content, information, publication of third parties, comments, photography as, videos, hashtags (tag) content, or any other material outside the scope of the direct administration of, yachtclubtours or for the material that, shared on such social "sites" by the "user" or any third party and outside of the administration of, yachtclubtours violates industrial property rights or copyrights. The "user" is responsible for the use that they may give to such "sites", and the "user" releases from all responsibility for yachtclubtours any incorrect or misintentioned use that may be made thereof, or by publications, information, comments, and miscellaneous material that could be offensive, insidious, erroneous , pornographic or that could incite violence, rebellion, strike, or any activity not permitted by law and good customs.

10. User obligations

a) to provide true and true information.- the "user" is obliged to provide true and correct data about the ages, sex, names or surnames of both the "user" and the other users who accompany him or that they commission you to make use of this "site", as well as the data and complete information for the formation of the itinerary and the reservation of land and marine services ( tour , transportation, etc. ), freeing you from yachtclubtours responsibility for itinerary changes generated by misprovided data, or for any error in the data provided by the "user" for the issuance of tours expressed in these terms and conditions.

b) to respect the regulations and conditions of the services established by the suppliers and direct service providers.

The "user" commits to address and respect the regulations and conditions of service established by each of the suppliers and direct service providers contracted by the "user" through the intermediation of the website www.yachtclubtours.com, yachtclubtours , so yachtclubtours will make your knowledge of what is most important , however the direct service provider may make your knowledge of new or additional conditions of service for which yachtclubtours has no responsibility and in consequence declines any responsibility that may arise from its non-compliance.

11. Disclaimer of responsibilities

whereas , to yachtclubtours from its website www.Yachtclubtours.Com , as an internet travel agency (operator), provides services as a reservation agent solely as an intermediary between the "user" and the direct supplier or suppliers of the tourist services promoted on this "site". Does not assume or assume any responsibility generated by the relationship between the "user" and the end service providers, so the "user" releases yachtclubtours from any liability, for any failure or lack of performance on the part of the supplier or direct suppliers of the tourist services , including without limitation any failure or performance on the part of shipping companies and all kinds of boats, water sports providers , car rental agencies, transportation agencies, tour operators, diving instructors, snorkeling instructors, golf instructors, swimming with dolphins instructors, fishing instructors, suppliers of adventure sports and extreme sports, water parks , ecological parks , and in general about any failure or lack of compliance on the part of all those tourist services that are provided by yachtclubtours directly by one or several suppliers and not directly by.

The same way yachtclubtours will not be responsible and the "user" releases yachtclubtours from all responsibility for:

• the truthfulness of the photographs displayed on its "site", with the understanding that they are provided to yachtclubtours its insertion by the direct service providers;
• the descriptions of the tour services are constantly updated by yachtclubtours , such descriptions of the tour services are provided by the direct service providers in such virtue, the descriptions of tours should be guaranteed by them.
• regarding the terms and conditions and/or policies of the direct service providers. Yachtclubtours will not assume any responsibility and the "user" hereby releases yachtclubtours from all responsibility and from any claim , cost, operational expense that the "user" may suffer including any personal injury or third party injuries, accidents or death, damage to personal belongings, loss of fun, anger, disappointment, distress or frustration , whether mental or physical , whether they are the result of:
• acts or omissions of any person other than yachtclubtours or its employees;
• illness, theft, labor disputes, mechanical failures , quarantine, government actions, weather, or any other cause outside the direct control of yachtclubtours
• inability of the "customer" to travel due to not having the required documents such as, but not limited to, passports with at least 6 (six) months valid after the date on which the trip ends, visas, personal identification, prescriptions or medical documents and certificates, health permits and all documents required by the airport, customs, marine authorities and areas of m e xico and the countries you visit, we also inform you that some they request that your passport must have at least two pages free of stamp or visas.
• any failure or failure on the part of the direct provider in providing the service;
• any failure or failure on the part of the "customer" when enjoying the contracted services;
• any failure or failure of the "customer" to observe or comply with the terms and conditions, policies , instructions, recommendations, security measures among others of the end service providers;
• cases of force majeure or fortuous cases such as: strikes, delays, flight cancellations, earthquakes, war conflicts , hurricanes, and in general any other event that is unpredictable and is not attributable to yachtclubtours;
• failure of the "customer" to follow instructions, including, but not limited to tour departure times , and coupon exchange policies ;
• any other event not under the direct control of yachtclubtours.

Any claim or written notification against yachtclubtours will be received no later than 5 (five) days after your return from your trip; the "user" will be responsible for verifying that the end supplier has special services such as access, amenities and services for people with different abilities, physical or any other type, which it is suggested to do prior to the making your reservation n. The "user" will be responsible for reading and subjecting to the terms and conditions and/or policies of the end service providers.

The full refund will not be appropriate in situations where the trip has to be canceled, interrupted and/or postponed for reasons outside your control causes of force majeure, stated but not limited to weather, hurricane , earthquakes, acts of terrorism, etc and tera, and in which the contractual obligations of yachtclubtours its suppliers do not allow it to obtain a refund of the amount paid or to be paid to the supplier on account of the customer. In any case, at the discretion of, yachtclubtours may retain an amount for the reservation through mediation and/or service charges. There is a possibility, at the time of the claim, that the validity of some prices has expired or come from information erroneously provided by such suppliers with which the es yachtclubtours database , however, yachtclubtours takes caution to verify the rates that apply with each reservation.

12. Applicable laws and jurisdiction

these terms and conditions and any services or products sold in its capacity as an intermediary by yachtclubtours cancun srl de cv through its www site. Yachtclubtours.Com will be governed by the laws and courts of the city of cancún, quintana roo. The "user" represents that he is aware of the scope of this agreement, which terms and conditions are the faithful expression of his will and submit, in the case of noncompliance or interpretation, to the competence of the federal consumer attorney , in the administrative way , as a conciliatory instance, to resolve the disputes that may arise and if they substist the "user" agrees to submit to the competence of the laws and courts of the city of cancún, quintana roo, in turn waiving any other jurisdiction which may apply to it by reason of its present or future address or the location of its assets or its nationality.

13. High standard of cleanliness

derived from the covid-19 pandemic that has affected the world, most of our commercial partners (hotels, carriers, tours and airlines ) have implemented safety and hygiene protocols with the aim of providing you with quality service and a safe vacation.

Yachtclubtours has named “high standard of cleanliness” and you will find the distinction when you reserve any product.

We reiterate that all hygiene and safety protocols adopted by the end suppliers are the responsibility of the latter , so yachtclubtours does not assume the efficiency of such protocols.

14. Release of liability for non- binding errors

yachtclubtours in its capacity of intermediary between the end suppliers and customers, publishes in good faith the information that appears on this “site” which is provided and uploaded to the “site ” by the end suppliers. Then then cannot guarantee that it is free from inaccuracies and typographical errors , so we cannot assume responsibility for any errors or omissions that may exist on the “site” regarding the information provided by the end suppliers. Obvious errors (including descriptions of travel products and services, photographs , amenities, product overviews, printing errors, typographical errors and currency conversion calculation errors , errors prices in general, etc.) will not have a binding terms. In the event of an error in rates charged by the end supplier which affects the price of a confirmed reservation yachtclubtours and its “site” are expressly authorized to modify the affected reservation based on the updated information provided by the end supplier to reflect the correct rate, upon notification to the “user” . In such case, if applicable, the "user" will be offered the possibility of maintaining their pending reservation at the correct price or canceling the reservation without applying any penalty , according to the end supplier's own policies .

RETURN AND CANCELLATION POLICIES

The client agrees and accepts that the agency and its representatives act only as intermediaries of the transportation companies, parks, restaurants, etc.

Therefore, they agree to exempt the same from any liability derived from loss, injuries, accidents, delays, suspension of activities or schedule changes, as well as damages that may occur when using the services.

We are not responsible for exchange rate differences from your banking institution, payment by credit or debit card generates an additional 4% charge.

We accept cash payment in mexican pesos without additional charges, the use of credit cards in foreign currency (usd) have an additional charge due to the provision of the banking authorities.

Cancellation policies: the validity of this document is 7 calendar days.

Exclusively for reasons of force majeure and availability in the captain of the port, 100% of your money will be refunded, less operating expenses of our company.

The itinerary and includes may be modified without prior notice due to weather conditions or restrictions at the port captain.

The client agrees and accepts that the cancellation policies were previously informed. In the purchase on our page there are only returns 24 hours after having made the payment.

The published prices do not include payment of taxes other than our company, these are due to the client, who has the obligation to pay them before the corresponding authorities or institutions.

Under no circumstances will the advance deposit, be refundable.

If the client misses the excursion, transportation, trip, show, etc. For not being at the indicated time you will not be entitled to a refund of any amount, except in the case that you present a medical certificate or certificate of flight change that indicates the loss was due to the customer's illness. 100% of your money will be refunded, less operating expenses of our company.